Support Policy

1. Customer Support Hours

Our customer support team is available to assist you during the following hours:

• Monday to Sunday: 24hrs

2. Contact Information

You can reach our customer support team through the following methods:

• Email: support@everythinggh.com
• Phone: 0302436336
• Live Chat

3. Response Time

We are committed to responding to customer inquiries promptly. Our typical response times are as follows:

• Emails: Within 5min
• Phone Calls: During Business Hours
• Live Chat: Within 2min

Please note that response times may vary during peak periods, but we will make our best effort to address your queries as quickly as possible.

4. Support Categories

We offer customer support for the following categories:

• Product Inquiries: Questions about our products, specifications, or availability.
• Order Assistance: Assistance with placing orders, order tracking, and payment inquiries.
• Returns and Refunds: Information on our return policy and assistance with returns and refunds.
• Technical Support: Assistance with any technical issues related to our website or products.
• General Inquiries: Any other questions or concerns not covered by the above categories.

5. Support Ticket System

For more complex issues or inquiries that require ongoing support, we use a support ticket system. Here's how it works:

• Customers can open a support ticket via our website.
• You will receive a unique ticket number and email confirmation upon submission.
• Our team will respond through the ticket system, and you can track the progress of your request.

6. Support Expectations

We aim to provide efficient and effective customer support, but there are some expectations:

• Be respectful and courteous in your communication with our support team.
• Provide as much relevant information as possible to help us understand and address your issue.
• Understand that some issues may take time to resolve, and we will keep you updated on progress.

7. Escalation Procedure

If your issue is not resolved to your satisfaction, you can request to escalate it. Our escalation procedure involves:

• Your concern will be reviewed by a senior support team member or manager.
• We will provide a resolution or explanation for the issue as soon as possible.

8. Feedback

We value your feedback as it helps us improve our customer support services. If you have feedback, positive or negative, please feel free to share it with us.

9. Policy Changes

We reserve the right to modify or update this Support Policy as needed to better serve our customers. Any changes will be posted on our website.

Thank you for choosing EverythingGh. We are committed to providing you with excellent support and assistance to make your shopping experience as smooth and pleasant as possible.